About Project

Alfred Nzo District Municipality, situated in the Eastern Cape Province of South Africa, partnered with SmartGov to revolutionize its incident management processes. SmartGov prioritizes the efficient handling of customer complaints across municipalities, aiming to maximize revenue collection.

Technical Problems

  • The need for a centralized system.
  • It will streamline incident handling across various municipalities and villages within the Alfred Nzo District.

Solutions We Provide

  • Users can log incidents related to specific municipalities and villages.
  • Admins can assign issues to concerned employees.
  • The admin can generate comprehensive reports based on department, municipality, incident category, and service type, leveraging WordPress and MySQL for data management.
  • Users can upload images.

GEOGRAPHY

INDIA

INDUSTRY

EDUCATION


Benefits & Impact

  • The mobile app facilitates immediate incident reporting, ensuring incidents are captured promptly without delays.
  • The option to upload images provides a visual context for reported incidents, aiding in more accurate assessments.
  • By assigning and tracking incidents, the solution streamlines the resolution process, reducing response times.
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