Leading Custom IT Software Development Company - Cybrain

About Project

Matatiele Local Municipality, located in the Eastern Cape Province of South Africa, aimed to enhance its incident management to prioritize customer complaints and improve revenue collection. The role-based system ensures a clear distribution of responsibilities, optimizing workflow and improving overall service delivery. The ability to log incidents seamlessly through mobile and web apps has led to quick reporting and resolution, positively impacting the municipality's revenue collection efforts.

Technical Problems

Challenges in differentiating departments with specific roles.
It includes a master head and additional roles.

Solutions We Provide

Implemented a mobile app and web app to log incidents related to the municipality, using WordPress and MySQL for the backend.
Introduced a role-based system. It distinguished between various departments and assigned specific roles such as a master head and additional responsibilities.

GEOGRAPHY

INDIA

INDUSTRY

EDUCATION

Benefits and Impact

Both users and administrators can efficiently monitor the status of reported incidents in real-time.
Users can log issues from any location within the municipality.